Quality of service means the performance of every detail, in connection with our position, in the most efficient way possible, with the object of greater efficiency always in our mind.
Quantity of service shall be understood as the habit of rendering all service of which we are capable of giving at all times.
Spirit of service means that habit of agreeable, harmonious conduct which will create cooperation from friends, colleagues, and customers.
We cannot be successful unless the people we serve are first.
Candor & Transparency
Candor – the quality of being open and honest in expression. It is a compliment; it implies equality. It’s how real people talk. For better or for worse, honesty is our best policy and we require the bravery to be honest all the time.
Transparency – having thoughts, feelings, or motives that are easily perceived. Transparency may be the most disruptive and far-reaching innovation to come out of the digital era. It means that our motives are easily perceived with no hidden agendas, and we prove it through our actions.
Continuous Learning & Improvement
Like innovation, once we stop learning, we start dying. Continuous learning is a minimum requirement for success in any field. Our lives are constantly under construction. There is always something to improve. Continuous improvement is better than delayed perfection. We view life as a continuous learning experience. We take time each day to reflect and identify the things that are most valuable and do more of those things in the future.
Two Ears, One Mouth
We listen with the intent to understand, not the intent to reply. We are dedicated to truly understanding you, your business, and your needs. We don’t learn from talking, we learn from listening. It is an art that requires attention over talent, spirit over our ego, others over ourselves.
Work Smarter, Work Harder
We work hard, but we can still work smarter. Most innovations are about working smarter, not necessarily harder or with more people. It is about proper organization and flow, planning and preparing and then communicating to everyone what is expected and when. We would strive to see best practice become typical practice. We spend time on things that are beneficial to the bottom line.
Authenticity requires vulnerability transparency and integrity. We dare to be ourselves, however frightening or strange that self may prove to be. Authenticity is our most precious commodity as individuals and an organization. We must always be the first rate version of ourselves instead of a second rate version of somebody else.